Data deletion

This page explains how to remove the data CourierPing holds, including data that came from Facebook, Instagram, WhatsApp or Shopify.

1. Disconnect an account

Open Connections in CourierPing and disconnect the account (WhatsApp, Meta Ads, Shopify or a courier). Its saved token is deleted at once and CourierPing stops reading from it or sending through it.

You can also remove CourierPing from Facebook: Facebook Settings and privacy, then Settings, then Business integrations, then remove CourierPing. For WhatsApp, remove CourierPing under your WhatsApp Business Account in Meta Business Settings, under Partners or Apps.

2. Delete all your data

Send a deletion request from the email of your CourierPing account to the details on our Contact page, with your business name. We delete your account and your business database, including orders, parcels, WhatsApp chats and your customers' details, within 30 days. We keep only records the law asks us to keep, such as payment records.

3. A customer of one of our users

If you messaged a store that uses CourierPing on WhatsApp, ask that store to delete your details, or write to us with your phone number and we will pass the request on and remove your chats.

We confirm by email when the deletion is done.